This unit of competency has application in those roles involving the preparation of standard operating procedures for the application of biometric technology to maintain security. Competency requires legal and operational knowledge applicable to relevant sectors of the security industry. The knowledge and skills described in this unit are to be applied within relevant legislative and organisational guidelines.

ELEMENT

PERFORMANCE CRITERIA

1Identify requirements.

1.1 Applicable Occupational Health and Safety (OHS), legislative and organisational requirements relevant to the development of standard operating procedures for the use of biometric technology are identified and complied with.

1.2 Relevant privacy legislation and codes of ethics relevant to the workplace application of biometric technology are accessed and interpreted.

1.3 Relevant information relating to the types, modes, functions and parameters of biometric equipment and systems are accessed, reviewed and interpreted.

1.4 Industry issues and trends relevant to the use of biometric technology are researched and interpreted.

1.5 Security and safety issues, including risks and hazards, associated with the use of biometric technology are determined.

1.6 Consultative processes are conducted with relevant persons as required using effective communication and interpersonal techniques that reflect sensitivity to individual social and cultural differences.

2Develop standard operating procedures.

2.1 Standard operating procedures are developed and presented in an appropriate format in accordance with organisational requirements.

2.2 Administrative requirements prior to commencing workplace operation are clearly and concisely detailed.

2.3 Specific safety information and instructions for the safe conduct of the workplace operation are clearly and concisely detailed.

2.4 Location and conditions where workplace operation is to be undertaken are clearly and concisely detailed.

2.5 Individual activities required to carry out and complete workplace operation are clearly and concisely detailed in a procedural manner.

2.6 Procedural operations of tools, equipment and technology relevant to workplace operation are clearly and concisely detailed.

3Monitor and review standard operating procedures.

3.1 Standard operating procedures are distributed to relevant persons in accordance with organisational requirements.

3.2 Feedback is sought, reviewed and modifications implemented as required in accordance with workplace procedures.

3.3 Standard operating procedures are monitored to ensure compliance with applicable legislative, industry and organisational requirements.

3.4 Standard operating procedures are routinely monitored against changes in biometric technologies to maintain validity and effectiveness.

3.5 Records and reports are completed and maintained in accordance with legislative and organisational requirements.

This section describes the skills and knowledge and their level required for this unit.

Required skills

accurately and securely maintain records, reports and other workplace information

coaching and mentoring to provide support to colleagues

comply with applicable confidentiality and privacy requirements

comply with legislation, regulations, standards, codes of practice relevant to the development of standard operating procedures for the use of biometric technology

evaluate standard operating procedures

make effective decisions

organise work priorities and arrangements and complete work tasks within designated timeframes

read and interpret technical information including plans, designs and specifications

relate effectively to people from a range of social, cultural and ethnic backgrounds and varying physical and mental abilities

research, analyse and present information

resolve problems

select and use equipment and technology appropriate to the work task

undertake effective enrolment of biometric and biographical data

use appropriate communication and interpersonal skills including negotiation

write standard operating procedures

written communication skills sufficient to complete relevant records and reports.

Required knowledge

applicable commonwealth, state or territory legislation, regulations, standards and codes of practice relevant to workplace biometric technology

appropriate mathematical procedures for estimating, measuring and calculating

ergonomic and safe working practices and procedures

established threshold levels and their impact on security

industry codes and best practice relating to the implementation and use of biometric technology

initial enrolment procedures

operational principles of information technology

organisational procedures for recording, reporting and maintaining workplace information

organisational standards, requirements, policies and procedures for the development of standard operating procedures for the use of biometric technology

principles of cultural diversity and access and equity

problem identification and resolution procedures

procedural writing techniques

processes for the management of enrolment data

range of applications for biometrics and their associated disadvantages

types, functions and parameters of biometric technologies

workplace communication channels, protocols and procedures.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide evidence of:

accessing, reviewing and interpreting legal, safety, privacy and organisational requirements, policies and procedures relevant to the use of biometric technology in the workplace

complying with applicable legislation and codes of ethics applicable to privacy and client confidentiality

complying with organisational policies and procedures, including OHS, relevant to biometric work tasks

preparing and organising information, and writing in a clear, concise and comprehensive manner procedural functions involved with a specific workplace operation

routinely monitoring changes to biometric technologies and systems, assessing results against standard operating procedures and workplace application, and implementing modifications as required.

Context of and specific resources for assessment

Context of assessment includes:

a setting in the workplace or environment that simulates the conditions of performance described in the elements, performance criteria and range statement.

Resource implications for assessment include:

access to a registered provider of assessment services

access to a suitable venue and equipment

access to plain English version of relevant statutes and procedures

assessment instruments including personal planner and assessment record book

work schedules, organisational policies and duty statements.

Reasonable adjustments must be made to assessment processes where required for people with disabilities. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support.

Method of assessment

This unit of competency could be assessed using the following methods of assessment:

observation of processes and procedures

questioning of underpinning knowledge and skills.

Guidance information for assessment

Assessment processes and techniques must be culturally appropriate and suitable to the language, literacy and numeracy capacity of the candidate and the competency being assessed. In all cases where practical assessment is used, it should be combined with targeted questioning to assess the underpinning knowledge.

Oral questioning or written assessment may be used to assess underpinning knowledge. In assessment situations where the candidate is offered a choice between oral questioning and written assessment, questions are to be identical.

Supplementary evidence may be obtained from relevant authenticated correspondence from existing supervisors, team leaders or specialist training staff.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Occupational Health and Safety (OHS) requirements may relate to:

controlling and minimising risks

correct manual handling including shifting, lifting and carrying

elimination of hazardous materials and substances

identifying hazards

safe use and operation of equipment including

business technology

first aid equipment

fire safety equipment

personal protective clothing and equipment

safety equipment

safety procedures for the protection of self and others.

Legislative requirements may relate to:

Australian standards and quality assurance requirements

award and enterprise agreements

Compliance Policy Guidelines (CPGs)

counter-terrorism

general 'duty of care' responsibilities

licensing or certification requirements

privacy and confidentiality

relevant commonwealth, state and territory legislation, codes and national standards for:

anti-discrimination

cultural and ethnic diversity

environmental issues

equal employment opportunity

industrial relations

OHS

relevant industry codes of practice

telecommunications.

Organisational requirements may relate to:

access and equity policies, principles and practices

business and performance plans

client service standards

code of conduct, code of ethics

communication and reporting procedures

complaint and dispute resolution procedures

emergency and evacuation procedures

employer and employee rights and responsibilities

environmental management including waste disposal, recycling and re-use guidelines

OHS policies, procedures and programs

own role, responsibility and authority

personal and professional development

privacy and confidentiality of information

quality assurance and continuous improvement processes and standards

resource parameters and procedures

roles, functions and responsibilities of security personnel

standard operating procedures

storage and disposal of information

use and maintenance of equipment and systems.

Standard operating procedures are:

established procedures specific to a given workplace operation that describe the activities necessary to use biometrics technology including staff training requirements, business processes and procedures relating to the use of biometrics, and requirements for enrolment, operation and maintenance of the biometrics system.

Biometric refers to:

a measurable physical characteristic or personal behavioural trait used to recognise the identity or verify the identity of an individual.

Biometric technologies include:

facial recognition

fingerprint recognition

hand geometry

iris recognition

retina recognition

signature recognition

vein recognition

voice recognition.

Privacy legislation may include:

Commonwealth, State and Territory Privacy Acts

national information privacy principles

national privacy principles.

Modes may be:

multiple (a biometric system that integrates two ore more biometric technologies)

single.

Biometric equipment and systems are:

automated systems able to capture a biometric sample from an individual person, extract biometric data from the sample, compare the data with one or more reference templates, determine the quality of a match, and indicate whether or not an identification or verification of identity has been achieved.

Biometric equipment and systems may include:

acquisition devices:

cameras (video, infrared-enabled video, single-image)

chip or reader embedded in peripheral device

microphones

optical scanners

biometric servers

hardware

interconnecting infrastructure

software:

server-based authentication software for biometric authentication and logging

software associated with acquisition devices.

Riskrelates to:

the chance of something happening that will have an impact on objectives.

Risksmay relate to:

data and information

personnel

property.

Hazardsmay be:

associated with electrical or mechanical faults

environmental (improper use of materials and chemicals)

ergonomic (improper manual handling methods)

obstructive (blocked access to emergency entry and exit points).

Relevant personsmay include:

biometric technology specialists

clients

colleagues

external consultants

information technology specialists

manager.

Communication may be:

face-to-face

group interaction

in Indigenous languages

in languages other than English

oral reporting

participation in routine meetings

reading independently

recording of discussions

speaking clearly and directly

through the use of assistive technology

via an interpreter

visual or written

writing to audience needs.

Interpersonal techniques may involve:

active listening

being non-judgemental

being respectful and non-discriminatory

constructive feedback

control of tone of voice and body language

culturally aware and sensitive use of language and concepts

demonstrating flexibility and willingness to negotiate

effective verbal and non-verbal communication

maintaining professionalism

providing sufficient time for questions and responses

reflection and summarising

two-way interaction

use of plain English

use of positive, confident and cooperative language.

Social and cultural differencesmay relate to:

dress and personal presentation

food

language

religion

social conventions

traditional practices

values and beliefs.

Appropriate format may include:

formats that cater for those with special needs for example, producing documents in large print.

Administrative requirementsmay relate to:

access

authorisations

licensing.

Safety information and instructionsmay detail:

correct waste disposal guidelines

hazards and associated risks

maintaining a safe work area

personal protective equipment and clothing requirements

precautions to be undertaken before commencing the workplace operation

ways of minimising risk.

Records and reports:

may be

computer-based

manual

other appropriate organisational communication system

may detail

assessment outcomes

legislative, regulatory and OHS issues

reviews and modifications undertaken

workplace operation including specific work tasks.

Unit sector

Security

Biometrics

This unit contains employability skills.